The enterprise CRM reference pattern analysis of telecommunicationses
Good social credit is to set up the important insurance of normal socialist market economy, take precautions against the important condition of the trade risk effectively, it is a foundation of enterprise’s normal running of modern telecommunications. With the development of economic globalization, supported by electronic data interchange and Internet, taking international credit as support the sincere system and running through in the whole global and integrated market economy at present. By contrast, China Telecom market have a large number of the intersection of credit and the intersection of dishonesty and problem, this become, restrain the intersection of telecommunication and loud ” bottleneck ” that trade grow up from already . Trace it to its cause, except perfecting the social credit system yet in China, it is an important reason too that telecommunication enterprises have not fully paid attention to establishing the system of credit.
In a situation that the market economic system is not still improved, the credit system is still imperfect in development at the present stage in China, risk problem while consuming that if you want to settle the credit that telecommunication enterprises appear at present well, can adopt the credit to the customer to carry on the mode of the reference on the premise of not influencing enterprise’s normal profit income, namely according to credit states and trade value of different customers, implement different credit policies, thus it is valuable to support, there is customer of potentiality, control and reduce the risky customer, let the sale of telecommunication enterprises set up on a structure of healthy, rational customer, guarantee continuation and benign development of the telecommunication industry.
First, telecommunication enterprise CRM and reference current situation
1.Dream managing in achievement telecommunication of the customer relationship management
To telecommunication enterprise, in the initial stage of development of network, can rely on investment to win more, whose investments fast, who ‘s network large in capacity, who ‘s scale large,who can attract by more user. , the internationalization that the telecommunication industry recombinating and WTO brings but as the market develops, it is already very difficult for telecommunication enterprises to maintain competitive advantage by scale. Must make the investment to turn from the scale to marketing ability in key competitiveness of telecommunication enterprises, CRM exactly helps telecommunication enterprises to improve the edge toll of management level and marketing ability.
Telecommunication enterprises can be through setting up the data warehouse, use technological means such as data excavating, commercial intelligence,etc., analyze to the information of a large number of customers, understand the customer’s consumption mode better, and carry on value to the customer and contribute the coordinate classification, thus can direct against the customer’s actual demand, make the corresponding marketing strategy, develop the corresponding products or service, to meet customer’s demand better. Administrative system and information system that CRM forms can guarantee the high-efficient operation of the telecommunication service, promote informationization, electronic construction level and the staff’s knowledge technology and ability to work of telecommunication enterprises. The setting-up of CRM can reform the structure organizational form inside telecommunication enterprises thoroughly, combine the resource systems that telecommunication enterprises survive, optimize the value chain of enterprise’s market of telecommunications, open up enterprise’s peculiar key competitiveness of telecommunications, play a very important role in developing the healthy corporate culture at the same time. Data warehouse and data in CRM technology can succeed and realize the guarantee to the customer relationship management to excavate.
2.The enterprises of China Telecom need remedying the blank of the managerial reference badly
After not carrying out the transition to on market economic systemming,it turn into enterprise, legal personalities independent, can subjects economic where independence and the initiative manage, the disadvantage that reference management and risk control ability are deficient comes to light gradually at this moment. Because the information service of conversing etc. that what the enterprises of China Telecom offered is the telephone, so mostly take the marketing way of paying the bill after consuming. In case of supervising appropriately, control measure, often owe things which influences enterprise’s normal operation of telecommunications such as the fee,etc. maliciously. At present, to the downward modulation constantly of the telecommunication expenses with the country, especially after the installment fee of the telephone is cancelled, telecommunication user of enterprise more and more, owe fee situation more and more serious even, for example face and urge paying the fees and repudiate a debt only and is in arrears with; Customer telephone number neither used any more, nor went to marry and clear up defaults the fee originally after the address is moved; The customer forges the fake ID card and handles and networks and owes the fee maliciously; Use others’ copy of ID card to handle and network and owe fee,etc. maliciously illegally.
Though owe the fee question severely day by day, the enterprises of China Telecom still relatively ignore the credit value in operation. The intersection of one that is as credit and person who award, the intersection of telecommunication and often in gift the other side of transaction easily credit free virtually enterprise, have not assessed the credit cost that may be born, for instance, the interest is lost, the opportunity cost, bad account risk credit risks carefully When. Telecommunication enterprises have not checked and calculated the debtors alone in financial budget, cause the business segments of telecommunication enterprises to abuse credit resources, show accounts blindly in this way, make telecommunication enterprises suffer enormous credit risks losses. Meanwhile, the customer of credit, because can not obtain credit paying the cost as being offered, namely can enjoy the telecommunication service in advance, so will probably occupy, delay the debtors that pay the other side by hook or by crook, even repudiate a debt and does not return simply, cause the bad accounts of enterprises.
Tags: current situation, credit policies, china telecom, telecom market
The automatic zoning stores the dream and comes true
In the near future, is related to storing more and more technical discussions hierarchically, why does increasingly many enterprise’s gradual beginning accept this concept then? Its reason just because it can be genuine to reduce the user’s management affording and cost, and raising the efficiency of management of the data by a wide margin, thus realize in the real meaning the customer’s value is maximized.
Obviously, the trend of the data centre of enterprises is optimizing, how his center is to utilize the Off-The-Shelf apparatus, and the procedure reaches more valid operation. In order to raise the efficiency greatly, no matter new procedure or new technology must make the best of. As to at present already very ripe, operate good the intersection of IT and enterprise come, say, if you want to it realizes operation to be very difficult in overall improvement of efficiency, can only accomplish small size promotion at the present stage.
Employ and promote autosave to stratify
The automatic zoning is a very economic concept to IT user and business user, because it can make the utility program run under the low-cost environment more quickly. Because this technical progress, make it early about HSM the memory management of level And ILM information life cycle management Dream finally must use realize.
Nearest two trends are promoting demand and use that the automatic zoning is being stored.
1.The Off-The-Shelf data centre, no matter from the characteristic, space or budget, already unable to meet the memory demand increased day by day, only by expanding its capacity, it is very difficult to change the current situation and realize and store optimization.
2.Use flashing memory and other new developing demand problems of solving I/O of memory technology of solid condition, especially in the virtual environment, because of the relative cost great, and technical capacity is limited, so the data storage position in the apparatus is primary problems which commercial users must solve at present.
Tags: memory technology, current situation, life cycle management, technical discussions, storage position
Focus on enterprise communication Aastra overall arrangement China
Unified Communications is an old concept, how to make the new variety on this old concept is the question that a lot of manufacturers are thinking. Then, the customer expands from enterprises to individual, the terminal station is from fixing to move. But in the numerous and complicated change, and some enterprises stand fast at one’s own idea and field, realize one’s own value in standing fast at, Aastra is such a company.
Aastra general headquarters lie in Concord of Ontario of Canada, is devoted to the development that enterprises communicate attentively through nearly 30 years, unite with industry through numerous successful purchase, Aastra grow into enterprise, communicate the intersection of market and leader of field progressively already. Aastra exceeds 50 million collinear commutation equipment and terminal station to run in more than 100 countries of the whole world at present. Aastra offers the terminal station products that can be chosen extensively to enterprise’s user; Customer solution of call center; And integrated and moved and worked, called out a series of all azimuthal Unified Communications solutions which are suitable for large, medium-sized, small customers such as management high-efficiently. Assist enterprise’s users to carry on faster and efficient communication and cooperation.
Communicating in current situation and the future of the market to enterprises, reporters interviewed Aastra regional president Hugh Scholaert, great wave of Chinese district sales director minister.
Aastra regional president Hugh Scholaert middle Aastra China district sales director minister great wave LeftFocus on enterprise’s communication Make the solution according to trade’s measurements
Emerge in personal market, a lot of the intersection of enterprise layer and manufacturer begin permeate to individual end, how to see this is always positioned on the market of enterprise layer? Mr. Hugh Scholaert is showing: “The product line of Aastra is very extensive, the coverage is extremely extensive too, but all these round a principal line: Enterprise’s communication. Aastra is absorbed in enterprise’s communicating, Aastra sells the required products of communication of any enterprise, Aastra is devoted to developing and offering the innovative whole solution in order to satisfy the global communication requirement of different scale enterprises, make enterprises carry on communication and cooperate more high-efficiently. It is so now, will not change either in the future. ”
How to win in the market of enterprise layer Unified Communications that the rival stands in great numbers? Aastra products position the great, there is no too great competitive edge in price naturally, it is the key to winning the market that Mr. Hugh Scholaert represents products, scheme and technical diversity. Each manufacturer has one’s own weakness, even if Cisco, AVAYA such giant’s manufacturers are the same. It is impossible for their products and scheme to meet all users’ demands. For subdivide the intersection of field and the intersection of quantity and body, make the solution, it is a success cipher key of Aastra to solve the practical problem.
Using motor is purchased and marched into China The localization scheme tackles the challenge
In 2011, purchase communication product mix of Ericsson enterprise, support on the terminal station foundation of open canonial SIP and compatible Microsoft LYNC in an all-round way because of it, Aastra has entered the market of communication of Chinese enterprise with the brand-new image. Aastra product line cover the intersection of enterprise and the intersection of communication and all link nearly, from pronunciation to video, go from call center to Unified Communications and from the intersection of IP and telephone set to multimedia communication platform, satisfy the communication requirement of different scale enterprises.
Mr. Hugh Scholaert confesses freely the aspiration of the Chinese market, but up till now, Aastra has not marched into China to call out the central market on a large scale yet, he shows that will increase input constantly in the future, especially in special fields such as public security men, insurance, government,etc.. One of the key elements that meanwhile chats on video and becomes Aastra products, the video element will be led into schemes such as Unified Communications, call center,etc. successively.
The localization is a difficult problem that all foreign enterprises need facing, some have even become the line of life and death expanded outside enterprises. Scholaert shows, Aastra realizes different countries, different areas are not different at all when founding in the company, the customer needs suitable localization solution. The local group has most policy-making powers to products and scheme in this area. Aastra receives a visitor in the temple to examine the actual conditions while making the market strategy all sidedly, include old users accumulate state, rival’s position in the similar market, other countries’ market and react etc.. At present, Aastra has in the whole world in all 11 research and development centres, are mainly distributed in Europe and North America area. Though build the plan of the research and development centre in China temporarily, has already begun to realize the localization in such aspects as products, stream.
Video field BluStar goes up on the stage to have an effect
If speech business, communicate, take place under the deep change disposing Unified Communications or UC, be fallen short of the reality in enterprise then only. Aastra utilizes it to follow advanced fictitious on-the-spot video communication skill of Marconi Company, rely on the future generation Network communication The exhibition, Aastra releases the brand-new conceptual flagship products: BluStar.
BluStar characteristic is outstanding. BluStar 8000i desk-top media telephone offered primary high definition video, high-quality high-fidelity audio frequency and intellectual microphone function to user. 13 inches of TFT liquid crystal displays, support 720p ” Real high definition ” Videophone and video conference, and personal telecommunication; Support G.722 7KHz audio frequency coder, bluetooth mobile phone and earphone; In addition, can combine tracing pronunciation position and 4 controlled array microphones to dispel useless background noise. Through built-in and customizing application, BluStar desk-top media telephone can be incorporated into the daily Business Process easily. BluStar 8000i can be while the video converses operation productivity promotes the procedure. A large amount of API
Tags: current situation, personal market, general headquarters, terminal station, regional president
2009 HDS conference of Chinese user be held in Beijing
Under the nowadays challenging economic environment, how competitiveness and profit level of improvement enterprises while controlling cost are essential. As to enterprise’s user, though technology drop into seriously affect, the intersection of data and quantity grow with each passing day still. How about realize the control of cost while strengthening the business and running, already become the important challenge that CIO have faced.
In the face of such economic current situation, HDS will be put out in the world soon ” Store economics ” Methodology, are devoted to helping the customer to store investment to combine with increasing the better one in business, promote the value of IT infrastructure, realize and store and invest the greatest repayment to the business.
The conference of Chinese user of system Company of Hitachi data will be held in Beijing on August 25 in 2009, the theme of this conference is ” Store ” It is effective, ” Store ” It has one – -Virtual Stimulate and store economic worth.
When the time comes, HDS CEO Jack Domme and HDS chief economist David Merrill will come to the scene personally, with Chinese users and it is under the present economic environment how cooperative partners share, pass ” Store economics ” Methodology opens up a data management road to sustainable development. Meanwhile, the conference will also gather user’s heartfelt wishes and elite’s view, will launch the excellent discussion around a great deal of focuses of the storing industry, all-round to explain innovative technology and professional solution of Hitachi data.
HDS user’s conference special topic:
2009 HDS conference of Chinese user held in Beijing
The previous more excellent contents of HDS user’s conference:
HDS holds the Chinese user conference 2008
Borrow the serving type of craning one’s neck to look into the distance of SOA idea to store and develop – -The network world editor-in-chief talks with HDS Vice President and concurrently CTO exclusively
Tags: chief economist, current situation, sustainable development, professional solution, chinese users, innovative technology, david merrill
Glen studies the bidirectional network and transforms technology to discuss with the exchanging meeting
Reveal by the end of 2010, China fewer than finish user take transformation bidirectionally in the whole network already by 10% wired operator according to the intersection of Glen and the intersection of research and investigation, 25.6% of the wired operators basically finish the network transformation in the urban area, 34.9% of the wired operators are advancing the network transformation of this area. Compatible many kinds of different technological schemes on the construction of the access network, basic network, user’s characteristic, technological capability of all parts,etc. are not the same, which kind of most suitable local network transformation of technology with the decision face complicated situation, the operator is difficult, without unitary technical standard, have increased the difficulty in confirming finally and running and safeguarding for the operator.
12 quinary openning years, the transformation of the bidirectional network has already been confirmed as primary focal point of the work of broadcasting and TV, all parts run the commercial city and accelerate rectifying and improving, the technological schemes of enterprises are innovating constantly too. Glen studies and monitors and covers nearly 400 wired operators, with the major enterprises on the industry chain, trade expert, academic expert, professional media’s organization have been keeping technological trend, market demand that the two-way network is being changed, developing the research discussion of the route all the time. For deeper discussion technical adaptability, thinking of development, network demand and products facility request of the operator of different technologies of access network, Glen studies together with Chinese digital television magazine, organizes this bidirectional network to transform the technological exchanging meeting.
Discuss the main direction in meeting:
First, engineered market current situation and scale, operator’s demand characteristic of bidirectional network
1,The engineered situation introduction of the network by 2011 all over China, covering, permeated, fund input,etc.
2,Will carry on the planning that the network changes the operator and thinking, covering, permeate, fund input,etc.
3,Predictive parsing of the future market
Two, various EoC insert the technical current situation, development and demand characteristic
1,The newest technological trends of various EoC technical representative’s manufacturer, planning and view
2,Choose EPON, LAN, EoC, MOCA, CMTS different technology carry on operator that network change the business turn on at present
Question, business met bear the weight of the characteristic in exhibition state, operation
3,The market, to EoC technical demand, technological development trend
Third, DOCSIS technical development
1,The application of DOCSIS technology in the market, developing direction and future market opportunity
Fourth, discuss to the honoured guest
Glen studies the two-way network and transforms researcher Zhang JunXia of the subject
Data analyst Li Cong
Chinese digital television magazine editor-in-chief Wang Yun
The two-way network transforms the expert teacher Yao Yong
Various technology representative enterprise’s technologist ‘ While confirming successively
Fifth, meeting connection:
Contact: Glen’s research Miss Cao
Telephone number: 010-59706785 13810380087
Contact the postbox: cindy_fan@126.com
The meeting details are seen: www.sinodtv.net
Tags: current situation, network transformation, technological capability, television magazine
What input is needed to dispose Unified Communications?
Refer to Unified Communications, how a lot of enterprises are still at to create a good commercial case to come to integrated pronunciation, video, news and meeting to mean the stage of a kind of single service, these enterprises still regard promoting productivity as the first expectation of Unified Communications correctly. Alternatively, enterprises can produce the practical benefit after in which places are looked for to invest the commercial facility also. For example, introduce Unified Communications in the call center and promote and call out responding to for the first time, reduce average preventive maintenance time in order to accelerate the progress of project, and promote users to experience, make the practical and visible benefit.
Then, how should to dispose a unified communication system to set about?
First, consider benefit brought in Unified Communications, is not merely for IT department, synthesize every department to consider together. Can find out the existing problem by talking with department’s leader, the executive, manager and staff – -Place to expect to be promoted by Unified Communications that will be disposed soon. Find out, want, use specialized the intersection of IT and expertise do expectancy to improvement that Unified Communications can make behind the question, see whether Unified Communications could reach the result of creating income, promoting productivity or lowering costs on the basis of solving the extant scattered problem.
Second, consider disposing IT cost expenses of Unified Communications, for example install launching, current situation of the fund and IT to train the cost training may not be the small number . And then a concrete arrangement time calendar, investment repayment is expected to analyze etc..
In cost expenses, what factors should be considered?
Install implementation. Generally speaking, in one or two years such as very beginning, enterprise it implements fund to have cost to be whether they spend 20% more at the intersection of TDM and network in Unified Communications or installation of VoIP, after obtaining certain expertise, it is fair that enterprises spend the fund installed putting into the network.
Server. Including the cost of IP PBX and UC utility program server, and the server and mandate of the customer end permit the expenses.
Apparatus and utility program. Including IP microphone, soft telephone and handheld device.
Gateway. Generally, enterprises need the gateway to finish the data translation among TDM and IP network, unless use the complete SIP framework, SIP is far from popularizing at present.
LAN staging. VoIP needs PoE switchboard, most enterprises can not need interruptedly electricity either. Generally, the expenditure of the staging LAN accounts for 32%-47% of the whole Unified Communications or VoIP project. The expenditure including PoE is exchanged, UPS, management tool, staff cost and maintenance charge in first year.
Manage / control tools. Manage / control tools and has been ignored by some enterprises, this is not right. Generally speaking, different scale different in the intersection of enterprise and input in this yuan, range from 20000 dollars to several million dollars.
Training. A lot of apparatus traders bale and sell training with the apparatus, but there is the one that does not do so either, enterprises needed input in training at that time. Enterprises will usually cost the training expenses of 1000-5000 dollars on each of IT personnel, used in IT personnel to study and popularize to other department staff.
The apparatus is permitted and maintained. Perhaps the installment fee of the software is very low, but subsequent maintenance and permission may be very expensive. Now, the apparatus is by ” hard ” Become ” soft ” Trend make already,will continue to increase this part cost.
Persistent WAN spends. Including MPLS, Ethernet or SIP.
Persistent operation cost. Including network, electricity and refrigerate, and may constantly incoming third party’s application.
Tags: current situation, call center, unified communication, commercial facility
Economy is flexible! EMC VNX unifies the shopping guide of storage system
In the past, while buying and storing the products, you either choosing the file grade to store, or chose the block level to store, network attached storage NAS It is the intersection of file and grade that store usually, data storage and it draws to be by the intersection of file and system control, on the other hand, block level store get magnetic disc the intersection of data and load directly in physical level, usually, SAN is stored by the block level. This text stores the series of products as the example in unison with VNX of EMC, explain file grade and block level to store more ocularly, VNX integration file and block level at the same time on the single apparatus stored.
VNX indicate EMC enter one new era of taking the lead in race, for a long time, EMC have only two independent the intersection of products and line – CLARiiON and Celerra, now, VNX carries on perfectly integration of these two product lines.
Server and memory IO group’s analyst Greg Schulz are said: “Celerra and CLARiiON many agreement pieces and file one grade of solutions of EMC, and it is all very successful to manage the solution Unisphere in unison, EMC is not satisfied with the current situation, wants to enter the new market through VNX, expand popularity, influence and market share ” .
He says: “Follow the tradition, Virtual And the machine format lasting growth of environmental Central Africa structuring of cloud, has proposed more high requirement to the storage equipment, unified SAN and NAS with interface of many agreements become increasingly important ” .
VNX aims at SMB and stores the market
VNX series contain facing small business VNXe get include 1000 hard disk, the intersection of heaped capacity and reachable VNX 7500 of 2PB, even if VNXe of low-end, can also detect EMC, store shade of overlord, in the past 10 years, EMC end store market move very much sane in China, but not been becoming main force on the market of low-end all the time, since VNXe has emerged, this kind of situation will become history.
EMC Chairman and concurrently COO Pat Gelsinger say: ” VNXe is simple, high-efficient, and easy to dispose, cheap, low price leader that EMC should store the market as SMB ” .
He says: ” the price of the entering the market of VNXe3100 is 9499 dollars, store other rivals of the market such as Dell and NetApp more than SMB at least Want product on an equal basis 1000 dollars it mark down,it last 6-96 yuan hard disk, one or twice control device it, every control device 4GB memory, one is binuclear to the strong processor ” .
VNXe3300 has two control devices, 7-120 hard disks, every control device 8GB memory, one is binuclear to the strong processor, these products are very suitable for SMB TB grade and store the demand, the same input, EMC can provide 100TB grade for enterprise to store, VNXe3300 can also be expanded to the capacity of 240TB grade.
EMC makes very well too in software, has introduced its Unisphere management software in VNXe too, dispel management to be complicate, Unisphere include 28 different management and storage function altogether, in the past, it needs to take very long time to install and dispose and store manually to store a controller, the products of EMC are only taken several minutes to commissioning now, GUI interface is more relaxed and high-efficient so as to dispose personnel, no longer need reading and knowledge base article with lengthy memory.
In order to raise the market share, EMC has expanded his channel relation, there is one purpose, EMC should rob the money from hands of Dell and NetApp.
The end products are chartered in VNX
VNX becomes now the end products are chartered in integration of EMC, has 5 editions at your choice altogether, all products have been used to strong processor series 5600: VNX 5100, 5300, 5500, 5700And 7500, in addition, VNX also supports SAS hard disk, can install the hard disk of the solid condition SSD .
VNX5100 maximum can support 75 hard disks, including the hard disk of the solid condition, need to pay attention to, the more hard disks of solid conditions are, the higher the cost is, the hard disk of the solid condition is much more expensive than SAS hard disk, VNX5100 heaped capacity reachable 150TB.
VNX7500 should be even better in various fields, maximum can support 1000 hard disks, capacity reachable 2PB.
Gelsinger says: “On the basis of Westmere processor of Intel, VNX is more higher than traditional EMC stores products efficiency, the characteristic is better, the intersection of utility program and running speed it wants to be nearly more than 3 times, this it is whom we regard as a pride most that hit the end products ” .
Advise users to pay attention to one’s own memory demand, predict that stores the growth rate, then the appropriate type of the reselection, in the long run, it is a good idea to buy enough products that the space increases the demand in the following several years, but the initial investment is bigger, so should combine one’s own budget and capability and make the decision.
EMC VNX disk array product line
Tags: market move, network attached storage, magnetic disc, hard disk, data storage, new era
It is not ” cloud ” Do-not-disturb The management software of 20 clouds is inspected big
Now such as if you also think it is calculate cloud in ” Propagandize ” ,hear by ” it is getting more sincere non- do-not-disturb ” with Chinese this ” It is nothing different. When the cloud calculates the bubbling with noise concept has been put down gradually, let us focus sight on the assumed landing of cloud, this text will pay close attention to the fact the cloud calculates the only road of falling – -The cloud manages.
A lot of people have heard the cloud manages, then, what is a cloud to manage on earth? The management platform of cloud offers flexible arrangement, operation for operation system with managing the environment, shield the intersection of bottom layer and hardware, difference of operating system, offer security, high performance, extendible for employing, but management, reliable telescopic to ensure while being overall, reduce the cost developing, disposing, running and safeguarding the application system. The management platform of cloud can be applied to various information-based projects such as the data centre, E-business, game platform extensively, have already formed serial typical application in some fields at present.
To be simple, the cloud management tool is mainly a basic framework used for realizing dynamically. Certainly, if your cloud disposes it is static, or will not involve key application, not needing to construct the dynamical system, it is just unnecessary to use the cloud management tool naturally, it is enough for what is in this case collect and deal with resources with the standard tool in the built-in goods in process to increase / delete / change the work.
According to the estimation by IDC, the cloud management software market scale reached 2,500 million dollars in 2015. Someone manages the cloud the current situation of the market to liken to the bleak and desolate west described in the book ” in the angry grape “, because they have identical characteristics: Vast, meagrely-populated and lacking the order. Such is the case, at present, the order of managing development of market of cloud is very confused, the standard is scarce, but a lot of enterprises want to divide this cup of custard, the manufacturers of this including a lot of bull data centre management tools at the same time, do not lack two a little either collinearly and is absorbed in the small manufacturer controlled in management Through combing the cloud management tool, has listed the management software or tool of nearly 20 clouds, for your guidance.
Tags: management platform, dynamical system, game platform, high performance, typical application